Key takeaways
- Match the NAIC on the declarations page to the paper table below. Same brand, several legal names.
- First-party is your policy (including UM/UIM). Third-party is theirs. Those are different files.
- Official FNOL: 800-280-1466 · www.thegeneral.com/claims/. That is their claims door, not ours.
- A Division complaint is separate. We do not file it for you.
Permanent General on the check, 24/7 only for a new claim
The ads say The General. The paper is Permanent General Assurance (37648), Permanent General of Ohio (22906), or The General Automobile Insurance Company (13703). All three are this brand on the Division list. Colorado SOP is CT in Centennial, not a claims office.
Their claims page splits hours: a new claim can be reported 24/7 at 800-280-1466. Existing-claim handling is listed weekday business hours. If you are the other driver — a third-party claimant — you are not logging into their app as the insured. Source: thegeneral.com/claims.
Paper companies that are this brand
Rows are copied from the Division's monthly registered-agent list dated 2026-09-01. Registered agent is Colorado service of process, not the claims office. CSC in Littleton and CT in Centennial are shared by hundreds of unrelated companies. Empty street fields stay empty — we do not invent a Colorado address. If DOI prints DEFAULT and an out-of-state city, we print that too.
The General motor-vehicle paper
| NAIC | Legal name | Registered agent | Street | City / ZIP | Lines | CO effective |
|---|---|---|---|---|---|---|
| 37648 | Permanent General Assurance Corporation | CT CORPORATION SYSTEM | 7700 E ARAPAHOE RD STE 220 | CENTENNIAL, CO 80112-1268 | General Casualty, Motor Vehicle (Property), Motor Vehicle (Casualty), General Property | 2025-11-07 |
| 22906 | Permanent General Assurance Corporation of Ohio | CT CORPORATION SYSTEM | 7700 E ARAPAHOE RD STE 220 | CENTENNIAL, CO 80112-1268 | General Property, Motor Vehicle (Property), Motor Vehicle (Casualty), General Casualty | 2025-11-07 |
| 13703 | The General Automobile Insurance Company, Inc. | CT CORPORATION SYSTEM | 7700 E ARAPAHOE RD STE 220 | CENTENNIAL, CO 80112-1268 | Motor Vehicle (Property), Motor Vehicle (Casualty), General Property, General Casualty | 2025-11-07 |
No licensed lookalike names on the Colorado list for this consumer brand. If a paper name is not in the table above, it is probably a different company — start at the hub lookalike strip.
First-party versus third-party on this crash
If The General insures the other driver, you are a third-party claimant on their liability policy. If The General is on your own declarations page, you may also have UM/UIM, MedPay, or collision on a first-party file. Those jobs are not the same. UIM lives on our Colorado UIM guide. Fault share lives on comparative negligence. The process timeline lives on the claim process page. We do not rewrite those here.
How to report — and when that is enough
Official claims page: new claim 24/7 at 1-800-280-1466. Existing claims department listed Mon–Fri 8am–5pm EST-PST. App: The General Mobile App. Phone 800-280-1466. (source: official page). A shop supplement or a short rental bill often does not need a lawyer. Quote shopping never does. A stuck injury claim, a coverage fight on your own UM/UIM, or a named carrier that will not move after the records are in is the job we take. Car-value fights start at lowball offers.
License verify and a Division complaint
Confirm the NAIC is licensed in Colorado through the Sircon consumer inquiry. Complaints start on the Division file-a-complaint page. Consumer Services 303-894-7490 / 800-930-3745 (outside Denver metro), M–F 8–5. We are not the Division.
Stuck on a The General claim after a crash? Free case review.
All curated Colorado auto insurers · Denver car accident lawyer